Privacy policy

Last updated: February 18, 2026

This Privacy Policy describes how ELPLAST.COM P.S.A. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store (the "Services").

ELPLAST.COM P.S.A. operates this store, which is powered by Shopify. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the Data Controller of your personal information is:

ELPLAST.COM P.S.A.
ul. Konarskiego 20, 99-300 Kutno, Poland
KRS: 0001060964 | NIP: 7750023888 | REGON: 610052387
Email: info@elplast.com

2. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you. The categories of data we collect include:

  • Contact details: Name, billing address, shipping address, phone number, and email address (collected directly from you).
  • Order information: Items purchased, order history, returns, and exchanges (collected directly from you).
  • Account information: Username, password, and preferences (if you create an account).
  • Customer support data: Information you choose to include in communications with us (e.g., emails to support).
  • Device & Usage data: IP address, browser type, device info, and cookie data (collected automatically via Shopify to optimize the store).
  • Financial information: We do not store your full credit card numbers. Payment transactions are processed by secure third-party payment gateways (collected directly by payment providers).

3. Legal Basis and Purpose of Processing

We process your personal information under the following legal bases pursuant to GDPR:

  1. Performance of a Contract: To fulfill your orders, process payments, arrange shipping, and handle returns.
  2. Legal Obligation: To comply with tax and accounting laws in Poland.
  3. Legitimate Interest: To improve our store, prevent fraud, and send you marketing communications (subject to your consent where required).
  4. Consent: For specific marketing activities (e.g., newsletters), which you can withdraw at any time.

4. Sharing Your Personal Information

We share your personal information with third parties strictly to provide our Services and fulfill our contracts with you:

  • Shopify: Our e-commerce platform provider. Shopify processes your data to host our store. Your data may be transferred internationally (e.g., to Canada or the USA) under strict standard contractual clauses regarding data protection.
  • Service Providers: We share data with:
  • Logistics/Courier companies (e.g., InPost, DPD) to deliver your order.
  • Payment Processors to handle transactions securely.
  • Accounting firms to fulfill tax obligations.
  • Compliance with Laws: We may disclose information to comply with applicable laws and regulations (e.g., responding to a subpoena or request from Polish authorities).

Note: We do not sell your personal information to third parties.

5. Your Rights (GDPR)

Since our operations are based in Poland (European Economic Area), you have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete information.
  • Right to Erasure ("Right to be forgotten"): You can ask us to delete your personal information, subject to certain legal exceptions (e.g., tax records we are required to keep).
  • Right to Restriction: You can ask us to limit the processing of your data.
  • Right to Object: You can object to the processing of your data for direct marketing purposes.
  • Right to Portability: You can request the transfer of your data to another service provider.
  • Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@elplast.com.

6. International Transfers

Our store is hosted by Shopify Inc. Please note that your personal information may be transferred, stored, and processed outside of the European Economic Area (EEA), including to Canada and the United States. Such transfers are protected by appropriate safeguards, including the European Commission's Standard Contractual Clauses.

7. Security and Retention

  • Security: We implement appropriate technical measures to protect your data. However, no method of transmission over the Internet is 100% secure.
  • Retention: We retain your personal information for as long as necessary to fulfill your order and as required by Polish law (e.g., accounting documents are stored for 5 years from the end of the calendar year).

8. Cookies

We use cookies to power and improve our Site and your experience (e.g., keeping items in your cart). You can control and manage cookies in your browser settings.

9. Complaints

If you are not satisfied with how we handle your data, please contact us first at info@elplast.com.

You also have the right to lodge a complaint with the Polish supervisory authority:

Urząd Ochrony Danych Osobowych (UODO)
ul. Stawki 2, 00-193 Warszawa, Poland
Website: https://uodo.gov.pl/

10. Contact

For more information about our privacy practices or to exercise your rights, please contact us:

ELPLAST.COM P.S.A.
ul. Konarskiego 20, 99-300 Kutno, Poland
Email: info@elplast.com